Services

In booking a service, you understand Nutritional Therapy is not intended to diagnose or treat any illness but rather support your body’s own natural ability to heal. It is your responsibility to seek medical advice for any illness or symptoms you may have.

Please read the below information carefully before booking your services.

IMPORTANT: 

  • Virtual Clinic: Consultations are conducted by video over Skype, FaceTime, Zoom, BOTIM, landline or mobile phone, with patients all over the world. 

  • London Clinic: Consultations at Candida’s London clinic in Kensal Rise, or home visits* are also available upon request. Please make this request when booking or email Candida. *Additional fees may apply.

  • Questionnaires: Shortly after booking, you will receive detailed health questionnaires and an accompanying email with important information about how to prepare for your consultation. Please complete and return questionnaires at least 2 working days before your appointment.​

  • Health History: A full health history will be taken in the first consultation from you using your completed questionnaires along with any recent lab tests or medical reports you have sent before your consultation.

  • Please ensure your questionnaires, recent lab tests, health reports, and any other relevant information are emailed to Candida at least 2 days before your consultations.

  • Health Plan: A written health plan with recommendations for food, supplements, possible laboratory tests and lifestyle modifications as appropriate will be sent to you within 3 working days.

  • Complex Health Conditions: Extra consultation time may be needed for those with complex health needs and will be discussed with you before booking. Additional fees apply.

​SERVICES PROVIDED

Initial Consultation
For new patients or those who have not seen Candida in over two years. Pre-approval is required before booking your first appointment. Please email Candida and do not book until she has accepted your request.

Follow-up Consultations
Usually booked at least 4 weeks after your Initial Consultation, Candida will discuss your symptoms with you and adjust your health plan as necessary. She will then create a new health plan and recommend future follow-up appointments with you as needed.

Mentoring Sessions
These consultations can be booked by nutritional therapists who want help with complex cases, or by clients with pre-approval from Candida for consultations. Please contact Candida by email to arrange and discuss pricing options.

Discounted Sessions
Candida offers a limited amount of sessions per month at a reduced fee for those on fixed or lower incomes. Please contact Candida to request.

CANCELLATION AND REFUND POLICY

  • Notice Requirement: 48 hours notice is required to cancel or reschedule. Genuine emergencies will be considered.

  • Fees: Cancellation within the policy timeframe: £20 transaction fee (we incur via bank charges and clinic admin time). Rescheduling: no charge.